Question 1

How do I cancel my subscription?

Accepted Answer

All subscriptions for our applications are managed directly through Google Play. Open the Google Play app, tap your profile icon, select 'Payments & subscriptions', then 'Subscriptions'. Find the app and tap 'Cancel subscription'.

Question 2

Where is my data stored?

Accepted Answer

It depends on the application. We prioritize local-first architectures, meaning apps without user accounts store data solely on your device. Apps with accounts use encrypted cloud storage. Check the specific app's Privacy Policy on its portfolio page for details.

Question 3

How long does it take to get a response?

Accepted Answer

We are a small independent studio. Our standard response time is 2-3 business days. We prioritize critical account access and billing issues.

Question 4

Can I transfer my purchase to a new device?

Accepted Answer

Yes. If you log in to your new Android device with the same Google account used for the purchase, your premium access will automatically restore when you reinstall the app.

Question 5

Do you have iOS versions of your apps?

Accepted Answer

Galadriel Labs currently develops exclusively for Android devices via Google Play. We believe in focusing deeply on one platform to ensure the highest quality experience.

Question 6

How do I request account deletion?

Accepted Answer

You can request account deletion directly from the app's details page in our portfolio, or select 'Data deletion' in the contact form on this page.

Galadriel Labs Support

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